Frequently Asked Questions

Frequently Asked Questions

WHO WE ARE:

Q. Are you are Dealer?

A. Yes, Group 1 Automotive is one of the largest auto groups of factory franchised Dealerships in the United States. For more about us, please visit our family of Dealerships at Group1Auto.com.

PARTS WE SELL

Q. Are these parts new OEM?

A. Yes, we only sell new factory replacement OEM parts from Ford, GM, Mopar, Toyota, Honda, Acura, Nissan, and Hyundai. Please note that the parts and catalog are ONLY for US-Market vehicles. We cannot look up application for foreign market vehicles.

Q. Do you have the parts in-stock?

A. You can see if the part is in-stock by going to the part's product page (click its name or part number). If we have the part in-stock, the part page message will display "Orders placed today will ship in xxx!".

Please note that parts show in stock if we have one or more in our inventory. If you need multiple quantities of the same part, please contact us to check availability. When we do not have the part in-stock, the part page message will display "Not in-stock, usually ships in 2 to 4 business days." This means we can get the part from the manufacturer in 2 to 4 business days BEFORE the part will ship out to you (keep in mind that transit time from us to you is NOT included in this estimate).

Q. What happens if I order a part that is listed as “Not in-stock”?

A. We will invoice and order the part from the manufacturer. We can only order parts up to 2:00 pm Central Time M-F. That means that if you place and order after that time, we will order the part the next business day. We cannot order parts over the week-end or during holidays.

Q. What happens if I order in-stock and not in-stock parts on the same order?

A. We ship the orders complete, meaning that we will wait until all parts are in our warehouse before we ship the order.

Q. What does " Discontinued Part - No Longer Available For Purchase" mean?

A. This message means that the manufacturer no longer makes that part, it has been discontinued. Sorry, we don't have any other source and we will not able to get the part.

Q. Some parts have L or R, Right or Left in the part name, what does this mean?

A. Left (L) means the driver side and Right (R) means the passenger side.

Q. Do you sell parts for vehicles from foreign markets?

A. Unfortunately, our software only allows us to look up US-Market, Left Hand Drive models. We cannot verify parts for vehicles destined for markets outside the US. Please contact your local dealer for inquiries.

Q. Can you check parts to make sure they fit my vehicle?

A. Yes. We do have a field in the check out page where you can enter your VIN. Please note that we recommend you contact us prior to placing an order if you are unsure which part(s) fit your vehicle. This way we can check it before you complete the order and will avoid cancellations and funds being tied up.

Q. I’m trying to upgrade my vehicle to parts from another model/trim. Can you help me?

A. When it comes to selecting parts not intended for your specific vehicle, we do not have a way of checking whether it’ll work for your model/trim. Our software allows us to look up parts for a specific VIN. It was never designed to list possible cross fit information from other models or trims or even years.

LOCATION & HOURS OF OPERATION

Q Were are these parts shipping from?

A. Our online ordering fulfillment center is based out of Oklahoma City, Oklahoma.

Q. What are your business hours?

A. We are available to answer your questions from 9AM - 5PM Central, Monday through Friday: CONTACT US.

We do not process or ship orders on the weekend.

And of course, you can always place orders online anytime, 24 hours a day, 7 days a week.

Q. Can I pick up the parts at your warehouse?

A. Sorry, our web site is not set-up for in-store pick-up

SHIPPING

Q. Do you ship to PO Boxes?

A. Yes, orders with a PO Box delivery address will be sent via FedEx SmartPost.

Q. Do you ship Puerto Rico or outside the United States?

A. Sorry, currently we only ship to the 50 states.

Q. I just got my tracking number and there's no info!

A. Check it again this evening, FedEx and UPS will start posting tracking info after 6:00 PM CST.

RETURNS

Q. I just got my tracking number and there's no info!

A. Check it again this evening, FedEx and UPS will start posting tracking info after 6:00 PM CST. The USPS doesn’t scan their packages as often as FedEx or UPS and the tracking number may not show any activity for a few days.

Q. I need to return something, what's your return policy?

A. We accept any unused, not installed part with the original factory packaging, and we do not have a re-stock fee.

Requests for returns must be made within 14 days of receipt of your order.

Please see our Return Policy page for the details: RETURN POLICY

Q. I have a core and need to return it.

A. Please see our Return Policy page for the details: RETURN POLICY

DAMAGED ITEMS

Q. I received my part and it is damaged, what should I do?

A. Please CONTACT US, our Customer Service Representatives will help you with the damage claim.

If you have any questions, CONTACT US, we are here to help you!