Testimonials

Overall Rating: 90.53%
Average Rating: 9.05/10
I called the toll-free number for group one auto parts. The sales person asked me for the Vin number and a description of the part I needed in this case it was a driver side sunvisor. He assured me based on the Vin number it would be an exact replacement for what was originally installed on the car when it was built, that is exactly what I received , BRAVO!!
C Gruven
Ok. You have the parts.. the price is ok. But your order process... well not so good. I placed my order and was hoping for an option for expedited shipping. I really need the parts. Can't get them easily locally. I was hoping for possibly a two day ship or maybe an overnight. So after I place my order and stated where I want it shipped. I get an email stating "shipped". Then a few hours later I get another email that says , you can't ship my order to my house because I'm billing to a po Box, different from where I want the product sent, my address. I want it delivered to my house but because this is "my first order" with you you have to ship to the po Box, where my billing address is set up. Well you didn't say anything about that when I keyed the information into the web site. Might have been helpful. Plus, you have my phone number why didn't you just call? Some of us out here don't live on a computer and may not get your email in a timely manner . My big concern now is whether I even get the order because in your last email your link just takes me to your home page and not to an "order processing " or customer service follow up. So far disappointed. And the rating scale on this page.. is 1 great? Or is 10. Great. Do I default to 5 to be safe?
Chris b
Placed order on 4/25/2019, shipped 4/26/2019. Today is 5/3/2019 and I still do not have the part. I don't know if you shipped the right part or how well it fits since I have not received it yet. FedEx Ground is a JOKE! I should have just used the other JOKE: USPS. I live in a suburb of Portland, Oregon. You would think that if Amazon would have had the part, it would have been here in TWO days. Really POOR service on the part of FedEx. I ordered a different part on Amazon on 4/29/2019 and it was delivered on 4/30/2019. That's what your competition is doing! If the part that I ordered from Group 1 was available on Amazon, I would have ordered it there.
Scott
Quick and easy to find left/right fender badges for my Taurus. Also one of the best prices on the internet.
Chris
I am baffled by the lack of urgency to help people get their parts in a somewhat timely manner. Ordered an obscure bracket for a 97 Honda wiper linkage. It was great that they had the part and it was a reasonable price. That's why I decided to try group1 instead of my local Honda dealer. Ordered the part on April 13, 2019. Got a confirmation email that they would have to order the part from Honda and it would take 8-10 business days to get the part. Okay. I understand that part. Mind you my local dealer could've had it in 7 days. 11 days later, I emailed to check the status of my order on 4/24 because I hadn't heard anything. They told me that the part was received and processed by them on Monday 4/22 at 9:39 am, and it would ship out "today" on 4/24, and I should receive my part by Monday the 29th. Why does it take 2 days to process one little part and put it in a box with a shipping label? 2 days later, on 4/26, I got an email that my order shipped... On Friday, not Wednesday like they said. Checked the tracking, and my part won't be here until Tuesday 4/30. Thanks for making me wait two and a half weeks for a part for my kids windshield wipers. Next time I'll spend the extra $10 and go directly to Honda.
Tom
They had all the parts I needed. I would have given at 10 but diagrams at times were a little hard to follow. I think actual pictures of Parts would have made it a lot easier and quicker...
Bart
I am happy with the service I made an order with an incorrect part and they quickly helped me to correct it. very good
Gabriel , G carpet cleaning
I am happy with the service I made an order with an incorrect part and they quickly helped me to correct it. very good
Gabriel , G carpet cleaning
THE PROCESS OF ORDERING THE PARTS WAS FINE. THE PRICE ARE THE SAME ON EBAY, EBAY SHIPPING IS FREE. I HOPE THE SHIPPING PROCESS IS AS FAST AS ORDERING. Y'ALL NEED TO WORK ON THE SHIPPING COST, AS MUCH AS YOU PAY FOR PARTS THE SHIPPING SHOULD BE FREE.
THURSTON L. LEE
I called and spoke with Tom. He was very helpful and gave me the correct part number. The web site was easy to use.
Diana

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